Terms of Service

1. This agreement

These Terms of Service form a binding agreement between RestroInvoice ("RestroInvoice", "we", "us") and the business that registers an account ("you", the "Customer"). They apply to every part of the RestroInvoice platform - the web application, the point-of-sale and kitchen screens, the hotel front-desk and reservation tools, the public booking and e-bill pages, and any related mobile or offline features (together, the "Platform").

By signing up, or by continuing to use the Platform after an update to these Terms, you accept them on behalf of your business. If you are accepting for a company, LLP, or other entity, you confirm you have the authority to bind it. The Platform is offered to businesses only; it is not intended for personal or household use.

2. What the Platform does

RestroInvoice is subscription software for hospitality businesses. Depending on your plan, it includes restaurant point-of-sale (billing, kitchen order tickets and kitchen display, table management, token and takeaway orders), inventory and supplier management, customer records, coupons and offers, reports, expense tracking, staff management with HR & payroll, a hotel property-management system (reservations, front desk, guest folios, room-charge-to-folio, guest services, checkout billing), a public online booking page for your property, shareable customer e-bills, and transactional notifications by email and WhatsApp.

We improve the Platform continuously. Features may be added, changed, or retired over time; if a change would materially reduce functionality you actively use, we will give you reasonable advance notice.

3. Your account and your team

• Keep your registration details accurate and your login credentials confidential. Tell us promptly at [email protected] if you suspect unauthorised access.
• You control who works inside your account - back-office logins, station PINs for cashiers, waiters, and kitchen staff, and any per-room or per-guest codes you enable. Actions taken under credentials you issued are attributed to you, so revoke access when staff leave and rotate PINs periodically.
• Each outlet or property you operate on the Platform is billed under its own plan (see section 4). You may manage multiple outlets, including franchise structures, from one account.

4. Plans, fees, and billing

• Per outlet, in advance. Subscriptions are priced per outlet per billing period at the rates published on our pricing page or agreed with you in writing, and are payable in advance through our payment processor. All prices are exclusive of GST and other applicable taxes, which are added at checkout.
• Trials and promotions. Where we offer a free trial or a promotional period, it converts to a paid subscription only when you choose a plan and pay. We may modify or withdraw promotional offers for new signups at any time; offers already applied to your account are honoured.
• Price changes.We may revise subscription prices with at least 30 days' notice. Revised prices take effect from your next renewal, never mid-period.
• Late or failed payment. If a renewal payment fails or is not made by the due date, we may restrict the account to read-only access after a reasonable grace period and, if the account remains unpaid, suspend it. Your data is not deleted on suspension - section 8 governs what happens to data.

5. Cancellation and refunds

• You may cancel any subscription at any time. Cancellation takes effect at the end of the period already paid for; the Platform remains fully usable until then.
• Fees for a period that has already begun are not refunded, with three exceptions: (a) a duplicate or erroneous charge, which we will reverse; (b) an amount charged after you cancelled, which we will refund; and (c) a service-credit refund owed under the service commitment in section 9.
• Approved refunds are returned to the original payment method within 7–10 working days.

6. Acceptable use

You agree not to, and not to permit your staff or anyone else to:

• use the Platform in breach of any law, or to issue invoices or records you know to be false;
• probe, scan, or test the security of the Platform without our prior written consent, or attempt to access another business's data;
• copy, adapt, decompile, or otherwise attempt to extract the source code of the Platform;
• resell, sublicense, or operate the Platform as a service for third parties without a written partnership agreement with us;
• use automated scripts to bulk-extract content from the Platform other than through the export features we provide;
• send unlawful or unsolicited messages through the notification features, or use guest and customer contact data in ways that violate applicable law.

We may suspend access immediately where we reasonably believe continued use poses a security or legal risk, and will tell you why as soon as practicable.

7. Your data - ownership and protection

• You own your data. Everything you and your team enter - menus, orders, invoices, rates, inventory, staff records, and guest and customer details - remains yours. We take only the limited rights needed to host, process, back up, and display that data in order to run the Platform for you.
• DPDP Act, 2023. For your business account data we act as the Data Fiduciary. For the personal data of your guests, diners, and staff that you record on the Platform, you are the Data Fiduciary and we process it on your instructions as your Data Processor. Our Privacy Policy describes both roles, the safeguards applied (including encryption of sensitive identifiers such as guest ID numbers and staff bank details), breach notification, and the rights process - it forms part of these Terms.
• Your compliance duties. Because guests and staff deal with your business, notices and consents that the law requires from a Data Fiduciary towards them are your responsibility; we assist as your processor, including with correction, export, and erasure requests you receive.
• Public links. E-bill links and your public booking page expose exactly the information needed for that bill or booking. Share them deliberately - anyone holding a link can open it.

8. Data export and what happens when you leave

• During your subscriptionyou can export your reports, invoices, and records through the Platform's built-in export features at any time, at no extra charge.
• Full export on request. At any time - including after cancellation - you may request a complete, machine-readable copy of your data (CSV or equivalent structured format) by writing to [email protected]. We provide it within 15 days.
• Retrieval window. After a subscription ends, your data is retained and available for export for 60 days. After that window we delete or irreversibly anonymise personal data, keeping only what tax and other laws require us to keep (for example, GST-relevant transaction records without personal identifiers), as set out in the Privacy Policy.
• No lock-in. We will never withhold your data to prevent you from moving to another system, including during a billing dispute.

9. Service commitment (SLA)

We commit to 99.5% monthly availability of the hosted Platform. If availability in a calendar month falls below the commitment due to causes within our control, you are entitled to a service credit against a future invoice, on written request within 30 days of the month in question:

• below 99.5% - credit of 10% of that month's subscription fee for the affected outlet;
• below 99.0% - credit of 25%;
• below 97.0% - credit of 50%, or a pro-rated refund for the affected month if you prefer.

Excluded from the availability measurement: scheduled maintenance announced in advance and performed outside peak hours, emergency security maintenance, failures of third-party services (payment processing, messaging channels, your internet connection or devices), and events under section 14. Note that the point-of-sale is designed to keep billing during connectivity loss and synchronise when back online, which limits the practical impact of most outages. Service credits are the exclusive remedy for availability shortfalls.

10. Support

Support is included in every plan, by email and phone. We respond to standard requests within one business day and prioritise issues that stop you from billing or checking guests in. Details for reaching us are on the contact page.

11. Payments, hardware, and other third parties

• Payment processing. Subscription payments, and any online payments your guests make (such as booking deposits), are processed by a PCI-DSS-compliant payment processor under its own terms. Settlement of guest payments happens between you, the guest, and the processor; we do not hold funds and are not a party to those transactions.
• Messaging channels. Email and WhatsApp notifications depend on the respective delivery networks and, where you connect your own sender credentials, on your agreement with that provider. We do not guarantee delivery by third-party networks.
• Your hardware. The Platform runs in a browser on your own devices and works with standard receipt and kitchen printers. We help with configuration, but devices, printers, and your network are yours to procure and maintain, and we give no warranty for them.

12. Tax, payroll, and regulatory responsibility

The Platform computes invoices, GST amounts, payroll, and statutory deductions (such as PF, ESI, and professional tax) from the rates, registrations, and settings you configure. You are responsible for the correctness of that configuration, for filing your returns, and for meeting the licensing and record-keeping obligations of your industry - including guest-register requirements applicable to hotels. RestroInvoice is a software tool, not a tax, legal, or accounting adviser.

13. Intellectual property

The Platform, its design, code, and the RestroInvoice name and marks are our property or that of our licensors. Your subscription grants you a non-exclusive, non-transferable right to use the Platform for your business while the subscription is active - nothing more is transferred. If you send us suggestions or feedback, we may use them to improve the product without obligation to you; this never extends to your data, which stays governed by section 7.

14. Warranty disclaimer and liability

• Except for the express commitments in these Terms (including section 9), the Platform is provided without implied warranties of merchantability, fitness for a particular purpose, or uninterrupted operation, to the extent the law allows such exclusions.
• Neither party is liable for indirect or consequential losses - lost profits, lost business, or loss of goodwill.
• Our total aggregate liability arising out of the Platform in any 12-month period is capped at the subscription fees you paid us during that period. This cap does not apply to losses caused by our fraud or wilful misconduct, or to anything that cannot be limited under applicable law.
• Neither party is responsible for failure to perform caused by events beyond its reasonable control (natural disaster, war, epidemic, government action, or widespread infrastructure failure), provided it resumes performance as soon as reasonably possible.

15. Suspension and termination

• You may close your account at any time as described in section 5.
• We may suspend or terminate your access for a material breach of these Terms that remains uncured 15 days after we notify you, for non-payment as described in section 4, or immediately where required by law or to address a serious security threat.
• Whatever the reason for termination, the data-export rights and 60-day retrieval window in section 8 always apply.

16. Changes to these Terms

We update these Terms as the product and the law evolve. For material changes we will notify you by email or an in-product notice at least 15 days before they take effect; minor clarifications take effect on posting with an updated date above. If you do not accept a material change, you may cancel under section 5 before it takes effect.

17. Governing law, disputes, and contact

These Terms are governed by the laws of India. If a dispute arises, contact us first at [email protected] - most issues are resolved directly. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the competent courts at our principal place of business in India. For data-protection grievances, our Grievance Officer can be reached at [email protected] as described in the Privacy Policy.